Hold Your Carriers Accountable
Hold Your Carriers Accountable
With Real Performance Data
With Real Performance Data
Track, measure, and analyze carrier SLAs automatically — so you can improve delivery quality and negotiate smarter.
It’s Hard to Manage What You Don’t Measure
Most carriers don’t report detailed delivery KPIs.
Most carriers don’t report detailed delivery KPIs.
Most carriers don’t report detailed delivery KPIs.
SLA violations go unnoticed.
SLA violations go unnoticed.
SLA violations go unnoticed.
You lose leverage in carrier negotiations.
You lose leverage in carrier negotiations.
You lose leverage in carrier negotiations.
Complete Visibility Into Your Shipping Operations
OTO’s SLA management system tracks every delivery, compares actual results to SLA promises, and gives you powerful analytics — so you can improve customer experience and hold carriers to their commitments.
Shipping Contract SLA Management
Define your SLA promises with carriers in detail.
✅ Track whether commitments like delivery time are actually being met.
Shipping Contract SLA Management
Define your SLA promises with carriers in detail.
✅ Track whether commitments like delivery time are actually being met.
Shipping Contract SLA Management
Define your SLA promises with carriers in detail.
✅ Track whether commitments like delivery time are actually being met.
SLA Performance Comparison
Compare actual delivery results against SLA targets with precision.
✅ Identify underperforming routes and carriers instantly.
SLA Performance Comparison
Compare actual delivery results against SLA targets with precision.
✅ Identify underperforming routes and carriers instantly.
SLA Performance Comparison
Compare actual delivery results against SLA targets with precision.
✅ Identify underperforming routes and carriers instantly.
Performance Reports & Analytics
Analyze trends, filter by zone, carrier, or method, and generate exportable reports.
✅ Use insights to make better shipping decisions — or negotiate better rates.
Performance Reports & Analytics
Analyze trends, filter by zone, carrier, or method, and generate exportable reports.
✅ Use insights to make better shipping decisions — or negotiate better rates.
Performance Reports & Analytics
Analyze trends, filter by zone, carrier, or method, and generate exportable reports.
✅ Use insights to make better shipping decisions — or negotiate better rates.
Track Performance. Improve Reliability. Strengthen Partnerships.
Enterprise-grade reporting. No manual tracking needed.
Track Performance. Improve Reliability. Strengthen Partnerships.
Enterprise-grade reporting. No manual tracking needed.
Track Performance. Improve Reliability. Strengthen Partnerships.
Enterprise-grade reporting. No manual tracking needed.
Frequently Asked Questions
Everything You Need to Know Before Getting Started
How are SLA metrics calculated?
OTO uses actual delivery timestamps and compares them against agreed SLA timelines to surface performance issues.
Can I define different SLAs for different carriers or zones?
What metrics are included in the reports?
Why is OTO's SLA Management Software the best in the MENAT region?
How are SLA metrics calculated?
OTO uses actual delivery timestamps and compares them against agreed SLA timelines to surface performance issues.
Can I define different SLAs for different carriers or zones?
What metrics are included in the reports?
Why is OTO's SLA Management Software the best in the MENAT region?
How are SLA metrics calculated?
OTO uses actual delivery timestamps and compares them against agreed SLA timelines to surface performance issues.