See How Every Courier
Performs Against Its SLA
See How Every Carrier Performs Against Its SLA
See How Every Courier PerformsAgainst Its SLA
OTO compares actual delivery against agreed targets by emirate, service, and destination, so you can spot SLA misses and make shipping decisions with real performance data.
OTO compares actual delivery against agreed targets by emirate, service, and destination, so you can spot SLA misses and make shipping decisions with real performance data.
Overall Performance
Doesn’t Tell the Whole Story
A courier can perform well overall while still missing SLA targets in specific emirates or services.
Recurring SLA violations can go unnoticed without consistent tracking.
You lose leverage in courier negotiations without reliable performance data.
Measure Every Courier
Against What They Promised
OTO’s SLA management system lets you define SLAs per courier, service, and destination, then automatically track delivery performance against them.
Custom SLAs, Not Default Ones
Set your own SLA targets by courier, service, and destination.
✅ Full visibility into each carrier’s performance.
Custom SLAs, Not Default Ones
Set your own SLA targets by courier, service, and destination.
✅ Full visibility into each carrier’s performance.
Custom SLAs, Not Default Ones
Set your own SLA targets by courier, service, and destination.
✅ Full visibility into each carrier’s performance.
SLA Performance Comparison
Compare actual delivery performance with the SLA targets you set.
✅ Faster detection of recurring SLA misses.
SLA Performance Comparison
Compare actual delivery performance with the SLA targets you set.
✅ Faster detection of recurring SLA misses.
SLA Performance Comparison
Compare actual delivery performance with the SLA targets you set.
✅ Faster detection of recurring SLA misses.
AI-Powered Shipping Recommendations
Use your pickup and delivery SLA data to get AI-powered recommendations that help you make better courier decisions.
✅ Smarter courier decisions backed by real SLA performance data.
AI-Powered Shipping Recommendations
Use your pickup and delivery SLA data to get AI-powered recommendations that help you make better courier decisions.
✅ Smarter courier decisions backed by real SLA performance data.
AI-Powered Shipping Recommendations
Use your pickup and delivery SLA data to get AI-powered recommendations that help you make better courier decisions.
✅ Smarter courier decisions backed by real SLA performance data.
Performance Reports & Analytics
Analyze trends, filter by zone, courier, or method, and generate exportable reports.
✅ Stronger evidence for courier reviews and rate negotiations.
Performance Reports & Analytics
Analyze trends, filter by zone, courier, or method, and generate exportable reports.
✅ Stronger evidence for courier reviews and rate negotiations.
Performance Reports & Analytics
Analyze trends, filter by zone, courier, or method, and generate exportable reports.
✅ Stronger evidence for courier reviews and rate negotiations.
Walk Into Your Next Renewal With Numbers
Bring clear courier performance records into every service review and rate negotiation.
Walk Into Your Next Renewal With Numbers
Bring clear courier performance records into every service review and rate negotiation.
Walk Into Your Next Renewal With Numbers
Bring clear courier performance records into every service review and rate negotiation.
Frequently Asked Questions
Everything You Need to Know Before Getting Started
What's the difference between basic and advanced SLA tracking?
Basic tracking measures couriers against default benchmarks, while advanced SLA management lets you define custom targets per courier, service, and destination. Both are available from the Scale plan.
Can I compare couriers against each other?
Does this cover my own drivers too?
Can I export the reports?
How soon will I see useful data?
Why is OTO's SLA Management Software the best in the UAE?
What's the difference between basic and advanced SLA tracking?
Basic tracking measures couriers against default benchmarks, while advanced SLA management lets you define custom targets per courier, service, and destination. Both are available from the Scale plan.
Can I compare couriers against each other?
Does this cover my own drivers too?
Can I export the reports?
How soon will I see useful data?
Why is OTO's SLA Management Software the best in the UAE?
What's the difference between basic and advanced SLA tracking?
Basic tracking measures couriers against default benchmarks, while advanced SLA management lets you define custom targets per courier, service, and destination. Both are available from the Scale plan.