Frequently Asked Questions!!
What is OTO?
OTO is a SaaS company that helps retailers utilize their retail network to ship online orders directly from the
nearest brick & mortar store to the customers with the best delivery rates as fast as 2 hours!
On the other hand, OTO plays the role of a delivery company gateway allowing you to have access and operate with +50 delivery companies fully integrated with our system, through one single dashboard.
How can I get in touch with OTO team to get further details about this solution and start using it?
How can I activate the delivery companies through my OTO dashboard?
Technically speaking, you won’t have to do anything. From the moment you are integrated with OTO system, you’ll be able to activate the delivery companies using the credentials providing by them.
Contractually speaking, we’ll get you in touch with the delivery companies, part of our network you’d like to operate with so that you’ll be able to agree on the SLAs; negotiate rates, terms and conditions directly with them. Obviously, OTO can support you in the negotiations if needed.
Last but not least, if you already have a contract with some of the delivery companies integrated with our system, you’ll just have to activate them using your current credentials and keep on operating with them under the same agreement.
Can I activate as many delivery companies as I want?
Yes, as long as you have a signed contract with them. Depending on your requirements, OTO can easily integrate with a delivery which is not part of our network you’d like to operate with. Flexibility is one of our main added values.
What if I want to use my own driver fleet alongside 3PLs to fulfil my orders but don’t have any system to do so? ate as many delivery companies as I want?
OTO is fully integrated with DMS (Delivery Management System) partners allowing you to equip your own driver fleet with a driver application allowing you to dispatch orders to them from your OTO dashboard, the same way you are dispatching the orders to 3PLs.
Is there any fee using OTO solution?
Yes, OTO will only charge you per successful orders (orders delivered; orders returned). OTO won’t charge you for cancelled orders. We don’t charge any integration / set-up fees either.
Depending on the subscription package you’ll operate with, including a define number of orders you’ll be able to consume throughout a year and recharge in case you run out of credit.
What is the benefit for me as an online retailer / e-commerce retailer using OTO solution to manage my orders?
In this e-commerce industry, time is key, time is money.
Thanks to our technological expertise, OTO solution will allow you automating and optimizing your logistics operations related to the order allocation to the most suitable delivery company as per your KPIs and rules, related to the order processing inside your warehouse, related to the delivery time using the nearest branch from the customer location as a fulfilment center as per the item availability.
Here are some key features provided by our solution:
Should I be tech savvy to complete the integration with OTO system and use your solution?
Not at all, OTO technical team will be in charge of taking you through the whole integration and onboarding process. Beyond this, an Account Manager will be dedicated to you to provide you training sessions to you and your Ops / Logistics team to make sure you can get all the benefits of our solution.
A special channel, as per your preference can be created between both team in case you have specific requirements, issues with the system.
Should I download a specific kind of application or buy a specific kind of device to be able to implement OTO solution across by branches and / or warehouses?
Not at all. All you need is a laptop, a computer or a tablet connected to the Internet in each location you’d like to use as pick-up location to be able to receive the orders directly generated from your e-commerce platform.
This way, you’ll be able to use all the features available through our solution.
How long does it take to complete the integration / onboarding process?
It really depends on the level on integration you want to have with your e-commerce platform and other systems such as your inventory system. If everything goes smoothly, we can have you fully onboarded within the same day up to 10 days max.